Privacy Policy

We (“We”, “Us” and “Our” includes Tiger Sheds, its parent company Woodlands Home & Garden Group Ltd, WoodlandsDIY.com, and Woodlands DIY Store) take the privacy of our customers' data very seriously.

This policy (together with our Cookie Policy below and our Website Terms of Conditions as well as any other documents referred to in these) sets out the basis on which any data we collect from you, or that you provide to us, will be processed by us when you use our websites, contact us electronically, contact us in person, or contact us by telephone.

By making a purchase of goods or services from us, or providing your contact details to us in store, when visiting our websites (www.tigersheds.com and www.woodlandsdiy.com),  placing an order or by communicating with us online, in writing, or by telephone, you are accepting and consenting to the practices described in his policy.

What Information Do We Collect?

In general, you can visit our sites without telling us who you are or revealing any personal information about yourself. In operating our site and our telephone services, we may, however, collect and process the following data about you:

Information you give to us:

You may give us information about yourself by filling in forms on our site, in store, by communicating or corresponding with us by phone, e-mail or otherwise, when you use our telephone services, search for a product, place an order, submit reviews / images, participate in discussion boards or other social media functions on our site or blog or hosted by us, enter a competition, promotion or survey, request a brochure, request a call back from one of our advisors, when you speak to an advisor, when you report a problem with our products and services.

The information you give us may include your name, address, e-mail address, phone number, financial and credit card information.

Please note that your telephone calls with us may also be recorded for training and quality control purposes.

Information we collect about you

During each of your visits to our sites, any communications with us, or use of our telephone service we may automatically collect the following information:

• The telephone number which you use to call us from
• Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, the country, operating system and platform
• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our sites (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from page, and any phone number used to call our customer service number
• Information we receive from other sources

We may also collect information about you from other sources, and combine such information with information we hold about you - including where:

• We communicate with members of your family or your household in relation to provision of our services or products (for example, to arrange for delivery)
• Our trusted partners have collected information about you, and you have consented to disclosure to us. For example, we may match your records with a list of email addresses provided to us by a third party
• Information is available about you publicly or is aggregated or anonymised by a third party. For example, we may apply demographic analysis of your postcode such as average household size, and average income, and the general location
• You provide information to us through your use or interaction with our social media channels.

How long we will store your information

We will hold your information for as long as is necessary to fulfil our contractual obligation to you and to carry out any other purpose outlined in this policy.

Sensitive Personal Data

Unless we make it clear otherwise, our policy is not to ask for any sensitive personal data. We or our service providers may require certain sensitive data to process your order, fulfil a service, or deal with your enquiries. For example; if you have special requirements for delivery due to a medical condition or are exempt from VAT, we may require data relating to your physical or mental health in order to make arrangements as requested by you.

If you choose to provide this sensitive personal data to us as part of a particular service (where such information has been requested and the reasons for that discussed with you) or for any other reason, this will mean that you have given (and we accept) your explicit consent for us to use that information for the reasons described in this Privacy Policy, or as explained at the time you provide that information to us.

How We Protect your Personal Data

We know how much data security matters to all our customers. With this in mind, we will treat your data with the utmost care and take all appropriate steps to protect it. We secure access to all transactional areas of our websites and apps using ‘https’ technology. Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption. We regularly monitor our system for possible vulnerabilities and attacks and take action to prevent such from occurring.

Information about other people

If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that they have given their permission for you to disclose it to us and for you to allow us to use it. We may request consent from the other person to confirm that they have freely given their permission.

What do we do with your information?

We only collect, keep, use or share your information for genuine business purposes, when you've approved us to do so, or when we're obliged to legally. There are a few reasons why we use your personal details:

• if you contact us with an enquiry either by telephone, email or live chat
• to process any order that you place on our website and arrange for its delivery and installation
• to maintain any registered accounts you have with us; to make our website and our app accessible to you with informative content tailored to your needs including serving you with any pop-up messages and voucher codes
• if you have purchased a product from us, we may contact you from time to time by SMS, email or telephone regarding our latest promotional offers, products and services that we think you may be interested in
• promoting and advertising (including personalisation) of our products and services both on our website and elsewhere on the internet
• promoting and advertising our products and services to you via email, SMS and post
• to train our employees to ensure that we are providing the best possible service
• we record telephone calls for compliance and legal reasons
• to get in touch regarding customer satisfaction surveys and market research
• when you provide a review on our website
• when you enter any of our competitions
• matching and aggregating your personal data for analysis and to provide you with a more personalised experience
• to analyse any problems with our website and improve its performance
• when you engage with us on any social media platform
• we also use personal details to contact you regarding our services and products and if we need to verify your identity
• for research, analysis, testing, monitoring, risk management and administration purposes
• for crime or fraud prevention purposes.

Basis for Processing

For us to process your personal data, we must have a legal basis for the processing. The data protection legislation sets out what these bases are. We have described below the different bases that we rely on and provided examples of the processing.

Contractual

There are some contractual reasons why we have to process your personal data. When you buy a product on our website, it creates a contract between us. We need to process the personal data that you provide in order to fulfil our part of the contract. If you do not provide your details we won't be able to complete your order.

Legal 

Sometimes we are required to process the personal data that we hold about you for legal reasons - for example, if there is a product recall.

Legitimate Interests

We also rely on being able to process your personal data on the basis that it is in our legitimate interests. When we do this, we will always consider your interests and balance any positive or negative impact relating to such processing and your legal rights relating to data protection.

If you do not want us to process any of the personal data we have listed as being processed for legitimate purposes, you have the right to object. For more information see the section below relating to your rights.

Please note that if you object we may still continue to process your personal data in certain circumstances. Please also remember that if we can't process your personal data for these purposes your customer experience may not be as enjoyable.

Our legitimate interests include:

• analysing and understanding your customer journey and behaviour to improve efficiencies and interaction
• calling you to discuss your delivery and any other services that we would like to offer you
• promoting and advertising our products and services both on our website and elsewhere on the internet
• analysing our website's performance and solving any problems
• contacting you by telephone or email if you have an incomplete order which we think you may need help to complete
• sending you email or SMS marketing messages, or contacts by mail, if you have previously ordered something from us
• staff training
• personalisation of your shopping experience

Consent

In some cases, we will ask whether you would like us to process your personal data. For example, if you would like us to notify you when an out of stock item becomes available or if you enter into a competition. If you provide us with consent, you may withdraw it at any time by contacting us.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at data@tigersheds.com or mailing us at: Data, Tiger Sheds, Calverley Lane, Rodley, Leeds LS13 1NP. United Kingdom. 

Payment

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our  website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored in multiple layers for added security. We use 256 bit database encryption, AES-256 encryption and 2048 bit public/private keys to secure your data.

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

For more detailed information on our use of cookies please check our cookie policy here.

Age of consent

By using this site, you represent that you are at least the age of majority in your country, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Direct Marketing

We do not share your details with other companies for their marketing.

If you would like to stop all unsolicited postal communications, we suggest that you register with the Mailing Preference Service (MPS). MPS is a free service set up in 1983 and funded by the direct mail industry to enable consumers to have their names and home addresses in the UK removed from lists used by the industry. It is actively supported by the Royal Mail and all directly involved trade associations and fully supported by The Information Commissioners Office (ICO). For more information or if you wish to register with the MPS please visit their website www.mpsonline.org.uk.

Data processors

We work with the selected data processors in order to carry out our direct marketing activities For reporting and analytical purposes, we work with Wolfenden and Active Campaign. These are reputable, established companies that provide reporting, analysis and communication support, so that we can improve how and how often we should contact you in order to offer you the most appropriate products, services and information for your needs. No personal financial information is shared, and all links are encrypted and secure. Your data is covered by our privacy policy and terms and conditions: data storage, length of storage and data destruction terms will also apply.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at data@tigersheds.com or by mail at Tiger Sheds [Re: Privacy Compliance Officer] Calverley Lane, Rodley, Leeds LS13 1NP, United Kingdom.